Support
Shipping & Returns
Thank you for shopping with us! We want to ensure that your experience is smooth and enjoyable. Please take a moment to review our shipping and return policy below.
Shipping Policy
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Order Processing: We strive to process and ship all orders within 5 business days (excluding weekends and holidays) upon receiving payment confirmation. However, please note that during peak seasons or promotional periods, order processing times may be slightly longer.
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Shipping Methods and Fees: We offer various shipping methods, including standard shipping, expedited shipping, and international shipping. The available shipping options and their corresponding fees will be displayed during the checkout process. Please select the option that best suits your needs.
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Delivery Time: The estimated delivery time will depend on your location and the shipping method selected. Once your order has been shipped, you will receive a confirmation email containing a tracking number, allowing you to track your package's progress.
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Shipping Restrictions: Please be aware that some items may have specific shipping restrictions due to their size, weight, or regulatory requirements. If your order includes any restricted items, we will contact you to discuss alternative arrangements.
Return & Exchange Policy
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Eligibility: We accept returns for most items within 15 days from the date of delivery. To be eligible for a return, the item must be in its original condition, unused, and in its original packaging. Certain products, such as perishable goods, personalized items, and digital downloads, may not be eligible for return. Please contact our customer service for specific details regarding your purchase.
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Return Process: To initiate a return, please contact our customer service team with your order details and reason for return. Our team will guide you through the process and provide you with a return authorization if applicable. Please note that return shipping costs may be the customer's responsibility unless the return is due to a defect or an error on our part.
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Refunds and Exchanges: Once we receive and inspect the returned item, we will notify you of the status of your return. If approved, we will initiate a refund to your original payment method. In the case of an exchange, we will assist you in placing a new order for the desired item.
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Non-Returnable Items: Certain items are non-returnable for hygiene or safety reasons. These may include but are not limited to swimwear, underwear, earrings, and health-related products. Please review the product description or contact our customer service for more information on specific non-returnable items.
Please note that the above policy is a general guideline and may vary depending on the nature of the product or any specific promotional campaigns. We reserve the right to modify or update this policy at any time, and any changes will be reflected on our website.
If you have any further questions or require assistance, please don't hesitate to reach out to our customer service team. We're here to help!